Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ibestsecurity.com.au The return address will be informed by email.

The return shipping cost is the responsibility of the customer.

You can always contact us for any return question at info@ibestsecurity.com.au

Except for the return of faulty or incorrectly supplied goods, 10% or more restocking charges will be applied to all goods returned for credit within 30 days of the invoiced date. Goods should be returned in “as new” condition. In every case, the original invoice number and date must be quoted. No cash refunds, your account will be credited in the system for your next order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Products that are no longer in a condition suitable for resale cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges
We don't accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Method
No cash refunds will be issued. Your account will be credited in the system for use on your next order.

Credit Notification

If you do not receive a credit notification email within 15 days of your return, please contact us at info@ibestsecurity.com.au.